Can't use 1password 4 in Firefox

burn123

I am unable to use 1password 4 in Firefox, and I have native messaging enabled.

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1Password Version: 4.6.2.625
Extension Version: 4.6.10.1
OS Version: Not Provided
Sync Type: Not Provided

bundtkate

Hey @burn123! It sounds like you've got the preliminary bits out of the way already, so I'd like to ask you to create a diagnostics report from your Windows PC:

https://support.1password.com/diagnostics/?windows

Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#DHK-53925-736]

This will ensure I'm notified when they arrive and help to connect the dots. We'll take a look and let you know what we find out. :+1:

Thanks! :chuffed:

burn123

I can't generate a diagnostics report for whatever reason, and I've had that problem before (you can see that here). Just to speed the process along, I did the steps listed there and sent the 1Password.elf file.

bundtkate

I've got it @burn123, thank you! I'll take a look and reply to you via e-mail. :+1: