Firefox extension doesn't work anymore

gschielke

I have Firefox 55.0.3 (32-bit) installed on my laptop. Since a few weeks, the 1 Password extension doesn't work anymore. The icon is still visible in the browser. However, it is "grey" and it doesn't react when I try to click it.
I already tried to uninstall and reinstall the extension.
Do you have an idea for a possible solution?

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1Password Version: 4.6.2.625
Extension Version: 4.6.11.3
OS Version: Windows 10
Sync Type: Not Provided

Greg

Hi there @gschielke,

I've moved your thread to a main Windows forum, since you are using a stable version of 1Password 4 for Windows. I hope you don't mind. :)

As for your question. we have recently released an update for 1Password extension. Please try to do the following and enable Native Messaging:

1) Update to the latest version of 1Password 4, Firefox, and the extension, which all support Native Messaging:
2) Close Firefox.
3) Go to 1Password 4 > Help > Advanced and make sure that you have Native Messaging enabled there.
4) Go to 1Password 4 > Help > Restart 1Password Helper.
5) Launch Firefox and authorise the browser.

Let me know if it works for you after that. Thanks! :+1:

Cheers,
Greg

gschielke

Excellent. Now it works. Thanks for your help.
Gerrit

Greg

@gschielke: Fantastic! :) I am glad it worked. Please feel free to contact us anytime, we are always ready to help.

Have a great week!

Cheers,
Greg