Can't access 1password

vmay42

My pc goes black and freezes when the password window comes up.

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1Password Version: 4
Extension Version: Not Provided
OS Version: windows 10
Sync Type: dropbox
Referrer: forum-search:My pc goes black and freezes when the password window comes up.

MikeT

Hi @vmay42,

Thanks for writing in.

What anti-malware solution are you using on your PC?

Did you recently enable Unlock on Secure Desktop feature in 1Password 4? That may be Windows' glitching out on providing you with a secure desktop to present the 1Password's unlock dialog on it.

Can you try pressing the ESC key on your keyboard to cancel secure desktop or bring up Task Manager to kill the consent.exe process?

vmay42

Hi Pressing escape worked perfectly. Thanks

MikeT

Hi @vmay42,

That means something is blocking 1Password from showing up on Secure Desktop. In this case, try to configure your anti-malware solution to whitelist 1Password directory and/or disable Unlock on Secure Desktop setting in 1Password.

To find the setting;

1. Go to the File Menu > Preferences in the main 1Password 4 window
2. Select the Browsers tab
3. Uncheck the box next to Unlock on Secure Desktop and press OK.