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6.8.466 does not automatically pull new logins added via other devices

ThatChris
ThatChris
Community Member
edited April 2023 in 1Password 7 for Windows

Issue: When a login is added via 1Password on my iPhone it will not show up in 1Password for Windows. The login does immediately show up at 1password.com and on my other iOS devices.

The login will show up in the Windows app if I either exit and relaunch or manually cause a sync by adding or editing info within 1Password for Windows directly.

1Password Version: 6.8.466
Extension Version: 4.6.12.1
OS Version: Windows 10
Sync Type: 1Password.com

Comments

  • MikeT
    MikeT

    Hi @ThatChris,

    Thanks for reporting this.

    That suggests 1Password can't maintain a notifier to our server to be notified when changes have occurred, something is breaking it.

    Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • ThatChris
    ThatChris
    Community Member

    Sent. :)

  • MikeT
    MikeT

    Thanks, we got the email and will reply there as soon as possible.

    ref: IIX-62163-779

This discussion has been closed.