Windows App 2FA failing but iOS App works

I'm attempting to login to a site w/ 2FA from my windows 7 pc. The code generated in Windows App, fails, but I can enter the code generated on my iOS device and it works. These codes are different. I would think both of these codes should be in sync?


1Password Version: 6.7.457
Extension Version: 4.6.11.91
OS Version: Win7
Sync Type: cloud

Comments

  • Hi @ahcomput,

    Thanks for writing in.

    Please double-check your time and date settings on your computer, it must be the same as your iOS device and/or syncing to the same time server. 95% of these issues was because of the computer's time being offset.

    The actual 2FA secret is the same in all 1Password clients, it doesn't change when it syncs. The only difference is the time settings on each device and since timing is critical for 2FA, it can generate different code if the device's time is different from the server that you're using 2FA with.

  • ahcomput
    ahcomput
    Community Member

    Thank you. This was indeed the case. Off by about 40 seconds or so.

  • You're welcome!

This discussion has been closed.