Old version of 1Password won't open [legacy 32-bit apps cannot run on iOS 11 or 12]

cummins

I have the same issue - upgraded to IOS11 and forgot about 1password (:
support ID is
[#TCY-32222-757

Lars

HI @cummins -- thanks for the heads-up; someone will be with you shortly via email.

ref: TCY-32222-757

jamiebo69

Hi I have the same problem after upgrading to iOS11. My support ID is [#VJQ-48327-862]. Thanks in advance for your help.

AGAlumB

@jamiebo69: Sure thing! We'll get back to you shortly and get the ball rolling. :)

ref: VJQ-48327-862

LittlePingu

Hi I have the same problem after updating to ios 11. My support ID is #VCP-26546-853. Thank you for your assistance!

bundtkate

@LittlePingu: Thanks for letting us know! We'll get in touch soon. :+1:

ref: VCP-26546-853

andi_mack

Hello, My case # is #DHK-31387-672 Let me know what else you need to get started with recovery. Thanks Andi

AGAlumB

@andi_mack: Thanks! I'll get back to you via email shortly.

ref: DHK-31387-672

And for anyone else, as mentioned in Ben's instructions above, it is necessary to know — you, not us! — the Master Password (otherwise it will not be possible to do anything with the encrypted data, even if it can be recovered) and have a computer to use. Anyone can follow the instructions there to contact us via email if those requirements are met, and we'll walk you through the process.

h2onrox

Please add me to the list: #DKC-96979-946. Mac and iPhone user. Yes, I know my Master Password.

kimthompson101

My support ID is #FQT-14668-386. I’m a Mac and iPhone user, as well. Thanks for your help!

Paola

Hello! Same problem as everyone above. My support ID is [#AMK-38867-448]. Any assistance will be appreciated.

Paola

Hello! Same problem as everyone above. My support ID is [#AMK-38867-448]. Any help will be greatly appreciated!

AGAlumB

@h2onrox: Since Steve has already been working with you via email, let's continue the conversation there.

ref: DKC-96979-946

AGAlumB

@kimthompson101: Thanks! We'll get back to you via email shortly.

ref: WGN-85111-722

AGAlumB

@Paola: Thank you! We'll respond via email soon.

ref: AMK-38867-448

jwilman

same problem with 1password3 not opening after upgrading iOS. Support . My support ID is [#CYG-99591-329]. please help!!!!!!

istefke

I have the same issue - upgraded to IOS11 and forgot about 1password (:

support ID is [#JNZ-69739-463

Ben

@jwilman

Thank you for sending the information. I've flagged your message for the appropriate folks.

Ben

ref: CYG-99591-329

Ben

@istefke

Got it! Thanks. We'll be in touch via email ASAP.

Ben

ref: JNZ-69739-463

L_H_58

Hi Ben,
My support ID: [#XJV-78879-944].
Please help!

Megan

Hi @L_H_58,

I've located your email in our system and passed it along to the appropriate team, you should see a response soon.

ref: XJV-78879-944, BIR-11163-249

L_H_58

Thanks Megan!

AGAlumB

:) :+1:

rossellav

Hi, Ben, with the iOS 11 update no longer works 1password. Before login was 4 digits, now the 1password app also asks for a master password but I can not retrieve it by mail because that mail is no longer in use.
How can I retrieve all my data and enter the updated 1password? Thanks so much

charlottec

Hi there... I have the same issue. My support ID is #MLV-65686-599. Thanks heaps!

Peeps13_98

I have an iPhone 6S and have the same issue. My support ID is: [#GXX-67248-751]

Your help is much appreciated. Thank you.

Lars

Thanks, @charlottec - I've passed your email on to the appropriate team internally; you should have a reply soon.

ref: MLV-65686-599

Lars

@Peeps13_98 - received your email; someone should be along to help you shortly. Thanks!

ref: GXX-67248-751

Ben

@rossellav

If you do not know your Master Password, which you set when originally creating your 1Password vault, it will not be possible to access your 1Password data.

Ben

wkleem

Hi

I hope I am not showing my ignorance here. With the move to a fully 64bit environment, isn't there a compatibility checker or list for apps before the upgrade? Unless the assumption is that everyone moves in tandem 1Password 3/4 to 6.x and iOS upgrades) which isn't the case here otherwise you would not be hearing about these issues.

I heard that warnings started showing up with iOS 10.3.x but my software was mostly compatible and I never saw any warning.

https://theverge.com/2017/9/19/16332562/ios-11-32-64-bit-apps-update-wont-work-apple-iphone

"Apple has built a handy tool into iOS 11 that can show you all the apps on your device that won’t work with the coming update. To do that, navigate to Settings -> General -> About -> Applications on your iPhone, and you’ll get a list of the apps currently installed on your phone that haven’t been updated for iOS 11. (You can also access this on iOS 11, but at that point it will be too late.)"

"Before you update, however, it’s probably worth checking to make sure that there’s nothing mission critical getting messed up on your device. Although at this point, unless you get very lucky, odds are that most things that haven’t been updated for 64-bit probably won’t be, so it might be time to just give them up."

None of this affects me so I am just wondering.