1Password from Windows Store not working? [Still need the desktop version of 1Password installed]

Yo_Ayo

Hello 1Password Team,

I just got a new computer so I thought I would give 1Password UWP App from the Windows Store a shot. My first redflag should have been there haven't been any reviews since 2016... Suffice it to say there are issues... and I thought I should let someone know in case this hasn't been addressed yet.

All I've done so far is to install the app and then log off and log back on and I get the same result. I've attached some screenshots (see below). Please let me know if I should add anymore detail to help solve this.

Thanks,
Ayo

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1Password Version: 6.8.461.0
Extension Version: 4.6.12.1
OS Version: Windows 10.1703
Sync Type: 1Password Families

Yo_Ayo

My fault guys. I thought the UWP app would be the 1Password application after reading further I found its just the 1Password Extension. I'll install 1Password right now.

Thanks,
Ayo

MikeT

Hi @Yo_Ayo,

Thanks for sharing your experience with us, we have plans to update the initial launch window you saw to explain that it is only the extension for Edge that is installed and the desktop version of 1Password is still required to work with the extension.

luisalejandro_cc

Same issue here. Is it the windows store version not supported anymore ?

AGAlumB

@luisalejandro_cc: Sorry for the confusion there! The "Windows Store version" of 1Password is, in fact, our Edge extension. That is very much supported, but to function it does require the 1Password 6 desktop app, as mentioned above. That's included in a 1Password.com membership, and you can download it from our website. I hope this helps. Be sure to let me know if you have any other questions! :)

Greg

@luisalejandro_cc, 1Password extension for Microsoft Edge, which is now available in Microsoft Store, requires 1Password app to communicate with. Please follow the steps in this guide to set it up:

Get the 1Password apps (Windows)

Could you please give it a try and let us know if it works for you after that? Thank you!

luisalejandro_cc

Ok I’ll try. Thanks for the explanation.

Greg

@luisalejandro_cc: :+1: :)