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Firefox extension loads but is not functioning

System
System
in 1Password 4 for Windows
This discussion was created from comments split from: Firefox extension loads but is not functioning..

Comments

  • mozainuddin
    mozainuddin
    Community Member

    Umm, I'm having the exact same problem too =(

    • Windows Pro 10
    • Firefox 56.0.2 (64-bit)
    • 1Password 6.7.457
    • 1Password Add-on 4.6.12.90
  • bundtkate
    bundtkate

    @mozainuddin: Could you look in the main Windows app and check that Enable Native Messaging for Firefox and Enable Native Messaging for Chrome are checked? These settings can be found in Settings (cog wheel) > Options > Advanced. Check them if they aren't already and restart Firefox. If they are already checked or this doesn't get things working again, let us know. Thanks! :chuffed:

  • mozainuddin
    mozainuddin
    Community Member

    @bundtkate. Thaaank you soo much :) , you are right, they were unchecked. it works smooth right after I checked them.!!

  • Typan
    Typan
    Community Member

    Could you pls discibe exectly where I can find these Settings? I have the same Problem.

  • bundtkate
    bundtkate

    @mozainuddin: Glad that got things sorted out for you! :chuffed:

    @Typan: I'm not sure I can describe it better than before:

    These settings can be found in Settings (cog wheel) > Options > Advanced.

    The settings icon is in the lower right-hand corner of the blue sidebar as you can see in this screenshot:

    I hope that helps, but let us know if you're having trouble finding them or if the same instructions don't resolve your problem. :+1:

This discussion has been closed.