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Edge Plugin not responing

compudoc
compudoc
Community Member
in 1Password 4 for Windows

Thanks for making the Edge Plugin. When this came out it pushed me to upgrade to the subscription version of 1password.
I am however having issues with it.
If I put my computer to sleep with Edge open, then the plugin stops responding. To get it working I have to exit Edge and then go to task manager and stop the 1 password edge processes. Even if I wait for a long period of time these processes don't stop on their own. When I open up Edge everything works again, except that I have lost my open websites so very inconvenient.
I often forgot and only notice that it is not working when I make a new login, so now I am losing track of password that are not being saved in 1password.

Is there anything else I can do? I suppose I can switch back to Chrome but would prefer not to.
I uninstalled and reinstalled 1 password and the plugin today - and I believe I am on the latest version - 4.6.12.90.

Thanks for your help.

Kevin.

1Password Version: 6.7.457
Extension Version: 4.6.12.90
OS Version: Windows 10 Fall Creators
Sync Type: iCloud

Comments

  • compudoc
    compudoc
    Community Member

    My apologies, I just found some similar articles. Missed them with my original search.
    Seems like a common error...
    Fingers crossed that it will be fixed soon.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Thanks for reaching out! Im sorry for the trouble there. Indeed, there are some limitations with what can be done between Edge and Windows Store apps/extensions, but we're hard at work improving things in every way we can. You can always participate in the beta to see the latest changes first as well. Cheers! :)

This discussion has been closed.