Can't open 1password 4 on mac (10.8.5)

Not sure what to say ... it used to work, now it simply does nothing when I click the app from my applications folder. Admittedly I'm using an older OS (it is almost 2018), but not sure why it doesn't open.

FYI I have it on two different iphones, linked to a single dropbox as well.

Any insight / steps on remedying would be appreciated.
thanks.
jkm


1Password Version: 4.3.3
Extension Version: Not Provided
OS Version: OSX 10.8.5
Sync Type: dropbox
Referrer: forum-search:can't open 1password 4 mac

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jkm500: Thanks for reaching out. I’m sorry for the trouble! We haven't changed anything there for years (and neither has Apple!), so it sounds like the app may simply be damaged on your Mac. Please drag it to the Trash (DO NOT use a "cleaner" app), restart your Mac, and install a fresh copy from our website:

    https://agilebits.com/downloads/#legacy_versions

    However, given not only the usability issues, but also the security implications of running outdated software, I'd encourage you to look into using a recent version of macOS, which would also allow you to use the current versions of 1Password and web browsers as well:

    1Password 4 legacy support information

    I hope this helps. Be sure to let me know if you have any other questions! :)

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