1Password won't automatically update to the latest version when locked on a limited user account
Is this normal in Windows 10 and with a limited/standard user account?
Comments
-
@ttim03: When you say "limited user" do you just mean "non-admin"? If so, the answer is yes and no depending on the version you're using:
- 1Password 4 requires admin rights to install/update (mostly due to supporting Internet Explorer)
- 1Password 6 does not require admin rights to install or update
If you're using 1Password 4, then what you're describing sounds normal. If you're using 1Password 6, however, there's something else going on on your system preventing 1Password from updating normally. Be sure to let me know!
0 -
Yes non-admin sorry
1Password 6 will not install update automatically. It seem like it tried but no messages came up. Anyway I just installed it manually.
0 -
@ttim03: Thanks for getting back to me! To be clear, I wasn't trying to pick on your phrasing, just making sure I understood your meaning correctly. :)
Regarding the update issue, that definitely doesn't sound normal. I'd love it if you would send a diagnostic report so we can look at the logs to determine the cause:
https://support.1password.com/diagnostics/
Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:
[#RUL-34581-882]
If you’re reading this and you are not ttim03, this Support ID is for ttim03 only. Please ask us for your own if you also need help.
This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you.
Any additional details (the version you were updating from, for example) are appreciated as well. Thanks in advance!
ref: RUL-34581-882
0
