1Password 6.8.488 Shows Account Frozen on Windows

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After upgrading to 6.8.488 on Windows it shows my account as frozen. I verified that it is not via the website, and it works properly on OSX and iOS


1Password Version: 6.8.488
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

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  • sbingner
    sbingner
    Community Member
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    Soooo..... it just randomly changed to not show frozen anymore. No idea what happened, I wasn't touching it. I had previously exited and restarted 1password and it made no difference.

  • Hi @sbingner,

    Thanks for reporting this.

    Can you email us your 1Password diagnostics report and we'll look to see what it could've been. Please use this guide to generate the report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

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