1 password does not synch passwords since the update...

Kelevra

since the update my password dont get synchronised, if i change a pass on work i dont have the new pass @home if i want to login.
currently having the problem with my google account login. changed the pass and now i cant login @home because it has saved the old password

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1Password Version: 6.8.488
Extension Version: 4.6.12.90
OS Version: windows 10 pro x64
Sync Type: Not Provided
Referrer: forum-search:1 password do not synch

AGAlumB

@Kelevra: Thanks for reaching out. I’m sorry for the trouble! Can you tell me what sync method you're using? Are you using a proxy, firewall, or "security" software on either computer? Are you using the same OS and 1Password versions on each? Thanks in advance!

Kelevra

@brenty
thanks for the answer.
i am using a 1 password membership to sync it across all device.
both computers have windows 10 pro, on both only windows defender is working. and yes, both 1 passwords are updated to last version and since then i have the problem.

AGAlumB

@Kelevra: Thanks for getting back to me! I think I may be able to reproduce this. If you edit an item in 1Password for Windows, does that force it to get changes from the server as well?

Kelevra

@ brenty
normally if i changed pass on work, i could get home, start my computer and 1 password and then the new pass was there (wich i changed at work). so i think yes, it has changed on server as well. but im not sure, i dont know the process.

hope i understand you the right way, sry for my english

AGAlumB

@Kelevra: No no, you're fine! Thank you! I don't think we've changed something on the server, and if you're having the same problem with 1Password for Windows version 6.8 on both computers that seems to be the common element. We're looking into it.

I'm curious though, if you sign into 1Password.com in your web browser, do you see the updated item there? I'm wondering if there's just an issue with the Windows app receiving, or also with sending changes.

ref: OPW6-1740

AGAlumB

@Kelevra: We've been looking into this further, and I'd love to get a diagnostic report from you so we can see what's going on there:

https://support.1password.com/diagnostics/

Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

[#YZM-22956-549]

If you’re reading this and you are not Kelevra, this Support ID is for Kelevra only. Please ask us for your own if you also need help.

This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

ref: YZM-22956-549

Kelevra

@brenty
thanks for the answer.
i tried today if the password gets saved on server, and its happen. no i also have the right password @home, saved in 1 password.

should i anyway do this with the diagnostics?

thanks for the support!

AGAlumB

@Kelevra: I'm glad to hear it's working for you now, but I'd still love to get the diagnostics. If we can identify the problem, that will help us improve 1Password so you don't run into issues like this in the future. :)

CNoPain

Hello, not sure if this is the same issue or related, but randomly some of my accounts/passwords that I can access on my iPhone I cannot access on my Windows desktop application. I am on Windows 10 and the application version is 6.8.488. I have tried modifying it on my phone to try and trigger a sync, I have tried cloning it to another vault, and I of course have tried closing and reopening. Kind of stumped now.

AlwaysSortaCurious

Yeah, I think I may have seen the same thing, but was able to eventually trigger a synch (don't think it was an edit?), Changed some passwords at home in the evening, when I signed into work (10.8.488 Windows on both sides) the changes were not reflected (deletion and new items), but after closing and opening 1PW, nothing happened. Went to the website to check if it was there at least (it was). When I came back, it was then also on the work PC. Feel more like a long-term stall, unless I did something else to trigger it. Wasn't able to reproduce it now.

Greg

Hi there @CNoPain,

I am sorry to hear you are having issues with syncing in 1Password!

Could you please try to lock/unlock 1Password 6 app on your PC to trigger sync? Does the issue remain after that? If it does, please create a diagnostics report using this guide and attach it to an email message addressed to support+windows@agilebits.com. Please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

Maybe it was a temporary glitch, like the one @AlwaysSortaCurious described above, but we need to find out.

Thanks in advance!

Cheers,
Greg

AlwaysSortaCurious

OK... happened again, but this time with a new vault. Created it in the web UI (an Archive vault) and then saw it on my home PC. When I remoted into my work PC it wasn't there. locked/unlocked the app, no joy. Exited and restarted the app, still no joy. Unable to check if a reboot would do it as it seems that someone at that office shut down the PC and there is no one there I can get to turn it on for me while I am off this week (oh joy!), but I was able to do a diagnostics report after the above tests and then did one just now on my home PC. The one from the work PC goes to Dec 26th (wee hours) but vault was created on the 25th.

report from work PC does not show four vaults, the one from home on the same date in the log (Dec 25), shows the four vaults. You want I should send them both to you? Sent in the blind, or sent with a particular subject?

AGAlumB

@AlwaysSortaCurious: Yes! That would be lovely! Please send both to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

[#MYQ-17823-562]

If you’re reading this and you are not AlwaysSortaCurious, this Support ID is for AlwaysSortaCurious only. Please ask us for your own if you also need help.

Thanks in advance!

ref: MYQ-17823-562

AlwaysSortaCurious

@brenty @MikeT sent.

MikeT

Thanks, we got the file and will reply.

I did notice something strange but need more time to review it. We're a bit short-staffed this week due to the holidays but we will get back as soon as possible.

AlwaysSortaCurious

Np. I'm running the beta builds anyway so still think of myself as a tester and helper and not a ticked off consumer ;) Happy New Year!

MikeT

Thanks for the patience and understanding. Happy New Year to you as well!