Read first: Previous version support information

Offline Changes stacking up.

Eric_S
Eric_S
Community Member
in 1Password 4 for Windows

On my main windows system any changes I make or new items I add are going into an Offline Changes group and do not get synced. I have made sure I am on the latest Windows version, I have rebooted, I have logged out and back in, but they will not sync.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • MikeT
    MikeT

    Hi @Eric_S,

    Thanks for reporting this.

    For the future, please do not sign out and sign back in, doing so means that the offline changes would be lost as indicated by the sign-out message.

    If it is stacking up, it means there's something interfering with 1Password as it tries to sync with our services.

    Do you have a proxy, VPN or an anti-malware solution that is not Windows Defender?

    Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • guillaumeserton
    guillaumeserton
    Community Member

    I have the same behavior on my side. 4 items stacked on Offline changes.
    Diag report sent.

  • wkleem
    wkleem
    Community Member

    Where are the offline changes as I cannot see them in 1Password v6.8 for Windows.

  • MikeT
    MikeT

    Hi guys,

    @wkleem, you'd see them on the sidebar below Favorites. It does not show up if you have no problem syncing items.

    @guillaumeserton, I've got your email and replied to you. Do you recall if you downloaded 1Password off our site to update from 1Password 6.3 or older?

  • jwlent55
    jwlent55
    Community Member

    I also have this issue. My windows PC has not synced updates for about a week (and that does seem to coincide with the latest update). I have 5 offline updates stacked up and a test profile I added via my iPhone synced to the server (visible via the web) and to my iPad, but, not to my PC. I have also sent diagnostics in an email.

  • MikeT
    MikeT

    Hi @jwlent55,

    Thanks for reporting this. I got your email and will reply there soon.

    We think we figured out some of the issues and have addressed it in today's beta update: https://discussions.agilebits.com/discussion/85369/1password-6-8-beta-491-is-now-available/p1 if you want to give a try.

    ref: CYU-41252-564

  • jwlent55
    jwlent55
    Community Member

    Patch worked for me (6.8.491). Thanks for the quick response to this issue.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Awesome! Likewise, thanks so much for your feedback, and letting us know the fix worked for you. Have a wonderful new years weekend! :chuffed:

This discussion has been closed.