1Password crashes when I sign-in to Windows.

jmmjmm

I don't have a lot of details. Sometimes when I sign-in to Windows, 1Password crashes. When I restart and sign-in to 1Password, it just says "1Password quit unexpectedly. Please click here to submit the report to our team." I saw this known issue, however I get the impression that it has been fixed by Microsoft.

I'm using a Surface Book with Windows 10 Pro
Version: 1709
OS Build: 16299.125

1Password 6.8.492

If there are anymore details I can share, please let me know. Thank you.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

MikeT

Hi @jmmjmm,

Thanks for reporting this.

As our crash report submissions are anonymous, it would be different to find one from you. We do include them in the 1Password diagnostics report, could you please use this guide to generate the report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

jmmjmm

Thanks for the quick reply @MikeT. I have just sent the email with the diagnostic report attached.

MikeT

@jmmjmm Thanks, we got the email and will reply there as soon as we finish analyzing it. At first glance, .NET is starting 1Password in the wrong mode for some weird reasons.

ref: XTB-89662-279