1Password 6 Won't Unlock in Windows 10

jackdew

I am running 1Password 6 in Windows 10. 1Password is working fine in my browser, but when I attempt to open 1Password from my C drive, I enter the correct master password, and it will not unlock. I get no message of any kind; the keyhole icon turns to the right, turns red, then turns back and nothing happens.

I am certain that I am entering the correct password; this same password still works to unlock 1Password in the browser. Any help would be most appreciated.

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1Password Version: 6
Extension Version: 6.8.496
OS Version: Windows 10
Sync Type: Not Provided

Greg

Hi @jackdew,

Thank you for reaching out! :+1:

If you can sign in to your account at 1Password.com in the browser and have all of your data there, please follow the steps in this guide to start over with 1Password 6 app on your PC. After that you should be able to sign in to your account in the app anew.

Please give it a shot and let me know how it goes. We are here to help, if you need us. Thank you!

Cheers,
Greg

jackdew

Many thanks, Greg. That worked perfectly.

Greg

You are always welcome, @jackdew! :+1: :chuffed:

Feel free to contact us anytime, we are always ready to help you with 1Password.

Cheers,
Greg