My masterpassword only works for the homepage, not on the chrome extension.

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When logging in to the homepage(my.1password.com) my masterpass works, but everytime there is a log in somewhere else on chrome it says the masterpass is incorrect. Although i can copy (Literally ctrl+C) the exact same password from a note to the homepage and it works and to the pugins popup it does not?

P.S I have tried writing it down slow and steady too.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni
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    Hello @JesperSloth,

    Thank you for contacting us! :+1:

    It sounds like you are having the same issue as JackDew here. Please try to follow the steps in my reply there and let me know how it goes. Thank you!

    Cheers,
    Greg

  • JesperSloth
    JesperSloth
    Community Member
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    Thank you Greg, It seemed to have worked.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Excellent! Thanks for the update. On behalf of Greg, you are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

This discussion has been closed.