Problem with password when trying to import vault

I've had to re-install Win 10 on my PC. I've installed the password app, however when I try to import my old vault it's rejecting my password. I'm going to "Import", pointing it to my vault folder on Dropbox, but when I enter my master password I get the message that it's incorrect. I've never changed my master password.

Any ideas?


  • OK, it's working now, I did a restart and it's ok now.

  • brentybrenty

    Team Member

    Thanks for the update! I'm sorry you ran into trouble, but glad to hear all is well now. We're here if you have any questions though! :)

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