Watchtower not updating

Options
mtissington
mtissington
Community Member
edited April 2023 in 1Password 7 for Windows

When I launched version 7 I had 4 watchtower items that needed password to be changed.
I changed the 1st one and watchtower now showed 3 - so far so good
I changed another 2 and watchtower still reported I needed to change them.
Restarting makes no difference.


1Password Version: 7.0.529
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • MikeT
    edited March 2018
    Options

    Hi @mtissington,

    Thanks for reporting this.

    Is this for a standalone vault or for 1Password.com account?

    Just to be clear, if you expand the red banner on affected items and click "Learn More.." to view it on the website, does it say that the site is still compromised and thus, changing the password may not be enough?

  • mtissington
    mtissington
    Community Member
    Options

    Its a 1Password account. Locking and Unlocking made it show the updated password disappear from the Watchtower.
    It was only reporting password needed to be changed.
    So the issue is for them to disappear off the watchtower list I need to lock and unlock 1Password.

  • MikeT
    edited March 2018
    Options

    Hi @mtissington,

    That may be a known issue where Watchtower is re-checked only after the sync is completely done and it sometime takes a while to update. We'll take a look to see if we can speed it up a bit.

This discussion has been closed.