"CMD+," does not launch the Preferences window as expected.

OAW

Pressing the "CMD+," does not launch the Preferences window as expected. Selecting "Preferences ..." from the "1Password 7" menu works without incident.

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1Password Version: 7.0.BETA-1 (70000001)
Extension Version: 7.0.BETA-1
OS Version: 10.13.4 Beta (17E197a)
Sync Type: iCloud

Unknown

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Jacob

Hey @OAW! Thanks for the report. Could you restart your computer to see if the issue is still there? It's also working for me on macOS 10.13.3, so the macOS beta you're using might be the cause. Let us know how that restart goes. :)

OAW

Closing the main 1Password app and the menu bar app and then relaunching the main app seems to have restored this functionality for me.

Jacob

Perfection 👏 Thanks OAW!

Dianeoforegon

@OAW Try using the shortcut Command , (comma). This is the shortcut for preferences in all Mac apps.

Ben

@Dianeoforegon I think that's what OAW was doing, they just wrote it a little differently than you.

CMD+, ("command plus comma")

Ben

Dianeoforegon

Didn't see the comma.

If a shortcut is not working, then try selecting the shortcut from the Menu bar. If that works, it's possible there is a conflict in shortcuts assigned. Often a user will add a custom shortcut that is already used by the system then neither will work properly. As a general rule when making your own shortcut use 3 commands plus a letter. e.g. Command, Option, Control S

Jacob

Indeed, conflicting shortcuts can happen from time to time. :)

yphoenix

Steps to produce

Use the standard shortcut Cmd-,

Expected behavior

Preferences window opens up

Actual behavior

Nothing, the key sequence seems to be ignored

Additional information

7.0b3
macOS

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1Password Version: 7.0b3
Extension Version: Not Provided
OS Version: 10.13.3
Sync Type: Not Provided

Stephen_C

Does anything in this thread help?

Stephen

khad

@yphoenix, if quitting 1Password completely (Control-Option-Command-Q) doesn’t resolve things, is it possible there is a custom shortcut set in System Preferences > Keyboard > Shortcuts that may be conflicting?

yphoenix

Quitting 1Password and the menu bar extension and relaunch fixed it.

Ben

Thanks for the update. :)

Ben