If you're having trouble using 1Password 7 in Safari

1Password 7 introduces a new way of integrating with Safari called an app extension. There are some differences between the Safari app extension and the previous Safari extension:

  • Safari app extensions are bundled inside an app, so you don't need to install the 1Password extension separately in Safari. When you install 1Password, you'll see it in Safari preferences right away.
  • Because the app and app extension are distributed together, you never have to worry about an outdated extension in Safari.
  • Because the app extension is part of the app, security is not only easier to achieve, it's also improved.

Restart Safari

If you had the old 1Password extension installed in Safari, restart Safari after you install 1Password 7. After you restart Safari, the old 1Password extension will be removed, and the new app extension will be enabled.

If the keyboard shortcuts aren't working

If the Command-Backslash (\) or Option-Command-Backslash (\) keyboard shortcuts aren't working, make sure you're using macOS 10.13.4 or later. If you're using macOS Sierra (10.12), keep an eye out for an update there, too. There was a bug in previous versions of macOS that prevented 1Password keyboard shortcuts from working reliably in Safari.

If you're using macOS 10.13.3 or earlier, click the 1Password button in Safari and try using a keyboard shortcut again.

If nothing happens when you click the 1Password button in Safari

If nothing happens when you click the 1Password button in Safari, make sure the 1Password app is installed in your Applications folder.

To ensure that 1Password hasn't been tampered with, the Safari app extension and 1Password Extension Helper code signatures are checked. 1Password will only pass the check if the app is in your Applications folder.

Get more help

If you're still having trouble, first make sure you're using macOS 10.13.4 or later, then start a new discussion with a description of the problem.

This discussion has been closed.