Slow response in open 1Password 7 beta using either Touch ID or Master Password in Mac OS

DatDoan

It usually takes about 6-7 seconds to open the 1Password 7.0.BETA-4 using either TouchID or Master Password in Mac OS (10.13.4 Beta (17e197a). It is too slow compared to opening Password 6 using the same TouchID method in the same Mac (~1-2 second). It is not good experience.

Please advise. Thank you.

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1Password Version: 7.0.BETA-4
Extension Version: Not Provided
OS Version: 10.13.4 Beta
Sync Type: Not Provided

Master0

I have the same problem. Even when searching in 1Password, everything reacts slowly.

Jacob

Hey @DatDoan and @Master0! Thanks for asking about those. Let's take a closer look. Could you please create a Diagnostics Report from your Mac?

How to send a diagnostics report from your Mac

Attach the Diagnostics Reports to an email, and send it to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a confirmation number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Master0

Hi Jacob,

Thanks for your reply. Sending an email right now. :)

Lars

@Master0 - thanks! We've received your email; someone will be with you shortly. @DatDoan, if you'd like to do the same, we'd be more than happy to have a look at yours, as well.

ref: HJG-88277-698

Master0

Thank you, Lars. I have already received an answer. :)

Jacob

Perfection! :)