Read first: Previous version support information

onepassword7-updater bug

asaizv
asaizv
Community Member
edited April 2023 in 1Password 3 – 7 for Mac

When trying to update 1password 7, using the check for updates... menu option, the updater does not launch and breaks.

  • I can replicate this error, and provide full log if needed
  • This error does not show if trying to update via the 1password preferences --> Updates --> Check now section

Extract of the error log

Process:               1Password Updater [69426]
Version:               7.0.BETA-1 (70000001)
Code Type:             X86-64 (Native)
Responsible:           1Password Updater [69426]

Date/Time:             2018-04-01 14:49:58.038 -0400
OS Version:            Mac OS X 10.13.3 (17D102)

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
abort() called
terminating with uncaught exception of type NSException


Model: MacBookPro11,1, BootROM MBP111.0142.B00, 2 processors, Intel Core i5, 2.6 GHz, 16 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In

Comments

  • asaizv
    asaizv
    Community Member

    After updating to 1password7-BETA-4 this bug is fixed

  • Jacob
    Jacob

    Hey @asaizv! Glad to hear beta 4 fixed things. :)

  • felipekellermann
    felipekellermann
    Community Member

    Hello! I'm using BETA-5 (7.0.BETA-5 (70000005)) and it still crashes. I'm using pt-BR, maybe it has something to do with localizations (I see that setInformativeText is passing along a nil value).

    Process: 1Password Updater [44091]
    Path: /Applications/1Password 7.app/Contents/Helpers/1Password Updater.app/Contents/MacOS/1Password Updater
    Identifier: com.agilebits.onepassword7-updater
    Version: 7.0.BETA-5 (70000005)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: 1Password Updater [44091]
    User ID: 501

    Date/Time: 2018-04-03 13:28:00.491 -0300
    OS Version: Mac OS X 10.13.4 (17E199)
    Report Version: 12
    Bridge OS Version: 3.0 (14Y661)
    Anonymous UUID: B81624DD-14C5-80E2-50D1-C6B1F1B3A75C

    Sleep/Wake UUID: B4C09F54-976B-4333-892A-929C7E230616

    Time Awake Since Boot: 230000 seconds
    Time Since Wake: 19000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
    abort() called
    terminating with uncaught exception of type NSException

    Application Specific Backtrace 1:
    0 CoreFoundation 0x00007fff32f5932b exceptionPreprocess + 171
    1 libobjc.A.dylib 0x00007fff5a5d4c76 objc_exception_throw + 48
    2 CoreFoundation 0x00007fff32feadcd +[NSException raise:format:] + 205
    3 Foundation 0x00007fff34fe5757 -[NSConcreteAttributedString initWithString:] + 135
    4 AppKit 0x00007fff3071327f -[NSAlert setInformativeText:] + 56
    5 1Password Updater 0x000000010f51eba9 1Password Updater + 43945
    6 1Password Updater 0x000000010f51de6a 1Password Updater + 40554
    7 libdispatch.dylib 0x00007fff5b1bc64a _dispatch_call_block_and_release + 12
    8 libdispatch.dylib 0x00007fff5b1b4e08 _dispatch_client_callout + 8
    9 libdispatch.dylib 0x00007fff5b1c03e5 _dispatch_main_queue_callback_4CF + 1148
    10 CoreFoundation 0x00007fff32f11c69 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE     + 9
    11 CoreFoundation 0x00007fff32ed3e4a __CFRunLoopRun + 2586
    12 CoreFoundation 0x00007fff32ed31a3 CFRunLoopRunSpecific + 483
    13 HIToolbox 0x00007fff321bbd96 RunCurrentEventLoopInMode + 286
    14 HIToolbox 0x00007fff321bbb06 ReceiveNextEventCommon + 613
    15 HIToolbox 0x00007fff321bb884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
    16 AppKit 0x00007fff3046ea73 _DPSNextEvent + 2085
    17 AppKit 0x00007fff30c04e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
    18 AppKit 0x00007fff306a0e7b -[NSApplication _doModalLoop:peek:] + 476
    19 AppKit 0x00007fff30885c9f __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
    20 AppKit 0x00007fff30885c4c __35-[NSApplication runModalForWindow:]_block_invoke + 75
    21 AppKit 0x00007fff30d34219 _NSTryRunModal + 100
    22 AppKit 0x00007fff3069e911 -[NSApplication runModalForWindow:] + 133
    23 1Password Updater 0x000000010f51d975 1Password Updater + 39285
    24 1Password Updater 0x000000010f5206d3 1Password Updater + 50899
    25 1Password Updater 0x000000010f51fb78 1Password Updater + 47992

  • Jacob
    Jacob

    @felipekellermann It sounds like 1Password for Mac might not be checking for beta updates. 1Password 7 is a beta, so it needs to be:

    1. Open and unlock 1Password for Mac.
    2. From the menu bar, choose 1Password > Preferences, then click Advanced.
    3. Turn on "Include beta builds".
    4. Check for updates.

    Let me know how that goes!

  • felipekellermann
    felipekellermann
    Community Member

    @Jacob Thanks for the info! It really fixed it! Thanks! 1Password 7 for Mac is awesome! :s,

  • Jacob
    Jacob

    You bet @felipekellermann! Always happy to help. :blush:

  • MarkRyder1
    MarkRyder1
    Community Member
    edited April 2018

    there is a bug I updated to one password7 paid for full product and then registering on this forum did not add my login to 1 password

  • Jacob
    Jacob

    @MarkRyder1 Did you get prompted to save a Login item when you created an account here? If not, are you using Safari? If you are, there are some things to try to get 1Password working properly in Safari:

    If you're having trouble using 1Password 7 in Safari

    Let us know how that goes.

  • MarkRyder1
    MarkRyder1
    Community Member

    no and I'm on latest safari

  • Jacob
    Jacob

    @MarkRyder1 Okay, what happens when you click the 1Password icon in your Safari toolbar? Does it show your items?

    It's worth trying to sign in to another website you haven't saved a Login item for yet, even just using a fake email address and password, just to see if 1Password prompts you to save it.

  • MarkRyder1
    MarkRyder1
    Community Member
    edited April 2018

    yes every thing looks fine there is another issue sometimes when I use the new search box I can not type in it its not instantly responsive I think it only happened when I was trying to find my PayPal to pay for the app as it was not coming up using your paypal pop up it seems too be working fine now so might all be connected to the upgrade

  • MarkRyder1
    MarkRyder1
    Community Member


    gets stuck and not showing my selection of 3 logins seems to freeze after a few clicks away it returns with the selection feels very hit and miss

  • MarkRyder1
    MarkRyder1
    Community Member
    edited April 2018

    tried to generate a new password and got same freeze as above image also when copying and pasting new password it was not saved in my 1password (brand new entry/site)

    I tried to open 1passwrd7 using the dropdown but it would not launch so I had to find it in applications in order to create a new login manually
    Mac10.12.6 safari 11.1 (12605.1.33.1.3)
    MacBook Pro retina late 2013

  • Stephen_C
    Stephen_C
    Community Member

    Do you by any chance still have 1Password 6 on your system?

    Stephen

  • Jacob
    Jacob

    @MarkRyder1 In addition to what Stephen mentioned about 1Password 6 still being installed, what happens when you open Finder or any app other than Safari, then click 1Password in the menu bar?

  • MarkRyder1
    MarkRyder1
    Community Member
    edited April 2018

    yes I have 6 in applications I will uninstall it and try again I have other bugs the info filling the boxes is slugish I can not input web site when making manual password input (having to do a lot it eventually takes the input but I save a few times over before it does) but let me see once 6 in uninstalled

  • Lars
    Lars
    1Password Alumni

    @MarkRyder1 - sounds good; let us know how it goes! Also, make sure you restart your Mac after you've finished dragging 1Password 6 for Mac to the trash and emptying the trash.

This discussion has been closed.