1Password 7 .pkg installer stuck on 2nd screen! No visible error. Screenshot and some logs included.

varenc

When trying to install the 1Password 7 beta...I get stuck on this screen: https://www.dropbox.com/s/hv8iqg7pjabkwi5/Screenshot 2018-04-02 21.32.24.png?raw=1

I assume that little warning icon is supposed to be telling me something about what the problem is?

The mac console logs don't seem to show anything. Is there somewhere else I should look for logs? I've included the installer logs (shown from pressing CMD-L) below but they don't seem very insightful. Perhaps the problem is I'm still running El Capitan? (10.11.6)

Would love some help! Also, I'd really like to take advantage of the $39.99 deal. I'm a long time 1Password user (where we loved you guys at Dropbox) and have already purchased 1Password 6. If there's a link where I can buy this, please let me know. Thanks!

uninsightful installer logs:
Apr 2 21:37:52 Defiant Installer[15904]: LSExceptions [0x7f9479c0e790] loaded
Apr 2 21:37:52 Defiant Installer[15904]: @(#)PROGRAM:Install PROJECT:Install-1000
Apr 2 21:37:52 Defiant Installer[15904]: @(#)PROGRAM:Installer PROJECT:Installer-853
Apr 2 21:37:52 Defiant Installer[15904]: Hardware: MacBookPro12,1 @ 2.70 GHz (x 4), 16384 MB RAM
Apr 2 21:37:52 Defiant Installer[15904]: Running OS Build: Mac OS X 10.11.6 (15G1217)
Apr 2 21:37:52 Defiant Installer[15904]: Env: __CF_USER_TEXT_ENCODING=0x1F6:0x0:0x0
Apr 2 21:37:52 Defiant Installer[15904]: Env: TMPDIR=/var/folders/q_/rqq4g9gx6kx98j31nj_7qh3c0000gp/T/
Apr 2 21:37:52 Defiant Installer[15904]: Env: HOME=/Users/chris
Apr 2 21:37:52 Defiant Installer[15904]: Env: SHELL=/bin/zsh
Apr 2 21:37:52 Defiant Installer[15904]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.PIdnekwRPL/Listeners
Apr 2 21:37:52 Defiant Installer[15904]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.wVAaJTUP39/Render
Apr 2 21:37:52 Defiant Installer[15904]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Apr 2 21:37:52 Defiant Installer[15904]: Env: DISPLAY=/private/tmp/com.apple.launchd.gkfZ3H2ugr/org.macosforge.xquartz:0
Apr 2 21:37:52 Defiant Installer[15904]: Env: LOGNAME=chris
Apr 2 21:37:52 Defiant Installer[15904]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000012.Installer
Apr 2 21:37:52 Defiant Installer[15904]: Env: COMMAND_MODE=unix2003
Apr 2 21:37:52 Defiant Installer[15904]: Env: SECURITYSESSIONID=186a8
Apr 2 21:37:52 Defiant Installer[15904]: Env: USER=chris
Apr 2 21:37:52 Defiant Installer[15904]: Env: XPC_FLAGS=0x0
Apr 2 21:37:52 Defiant Installer[15904]: 1Password 7 Installation Log
Apr 2 21:37:52 Defiant Installer[15904]: Opened from: /Users/chris/Downloads/1Password-7.0.BETA-5.pkg
Apr 2 21:37:52 Defiant Installer[15904]: Product archive /Users/chris/Downloads/1Password-7.0.BETA-5.pkg trustLevel=202
Apr 2 21:38:03 Defiant Installer[15904]: LSExceptions [0x7f9479c0e790] unloaded

---

1Password Version: 1P7 Beta
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: Dropbox

Stephen_C

While I appreciate you don't have exactly the same error, does anything in this thread help?

Stephen

Lars

Welcome to the forum, @varenc! Can I ask: what version of OS X or macOS are you currently running?

Vapor8

I can confirm I have the exact same issue as described above, running 10.11.6.

Lars

@Vapor8 -- that'll be the cause, then: 1Password 7 for Mac beta requires at least macOS 10.12 ("Sierra") to run. The installer won't even allow you to install if you're on El Capitan or earlier. That's why I asked @varenc.

varenc

@Lars

I'm also running 10.11.6!

So sounds like this isn't supposed to work in El Capitan, and rather the real bug is that I'm not seeing a proper error message?

For more context, I'm running "1Password-7.0.BETA-5.pkg". Here are screenshots of everything I see:
https://www.dropbox.com/s/icudefbhwa2r2k2/Screenshot 2018-04-03 11.42.39.png?raw=1
https://www.dropbox.com/s/fg17hpr90jrjo9d/Screenshot 2018-04-03 11.42.45.png?raw=1 (love that Dropbox is in this screenshot! Dropbox <3s 1P)
https://www.dropbox.com/s/nnhdsau4j3l23gr/Screenshot 2018-04-03 11.42.55.png?raw=1

I did try manually extracting the "1Password 7.app" directly from the .pkg file, but of course, it refuses to run in 10.11. Though at least I get a very clear error message explaining why.

But I was able to snoop around things and figure out how to get the $39.99 deal on a 1Password 7 upgrade...despite not being able to run the app...if you'd like details on that let me know a private email to contact you at, but probably not a big deal. :-)

Lars

@varenc - OK, so two issues:

So sounds like this isn't supposed to work in El Capitan, and rather the real bug is that I'm not seeing a proper error message?

I think you're right. The installer should be disallowing you to even get that far. I'll file a bug report on it.

I was able to snoop around things and figure out how to get the $39.99 deal on a 1Password 7 upgrade...despite not being able to run the app.

Not sure why you'd want to blow $40 on something you can't use, unless you know you're planning to upgrade to at least Sierra in the not-too-distant future, but my off-the-cuff take on it is: if you're that industrious and committed, you're welcome to the discount. 😊Enjoy!

varenc

thanks for the reply! I'll definitely be upgrading as soon as I can confirm some things won't break, and I'm planning on a long long life as a 1Password user! =)

Lars

@varenc - that's great! We look forward to welcoming you to the new 1Password 7; glad you were able to get in on the beta pricing. :)