1P7beta5: strange behaviour of 1P-mini in menubar

Thomas_U

When 1P is open but locked, a click on the icon just turns it blue - no panel.

When 1P is open and unlocked, a click on the icon sometimes shows the panel, sometimes not. But each time it makes the 1P window disappear and it can only be shown again via the window-menu.

---

1Password Version: 1Password 7 Version 7.0.BETA-5 (70000005) AgileBit
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: AgileBits

Thomas_U

I also just noticed that hiding 1P by command-H or menu does not work.

Gilles9

"When 1P is open but locked, a click on the icon just turns it blue - no panel."

I see this as well, and sometimes it gets stuck in blue, and nothing works

Lars

Hey @Thomas_U and @Gilles9 - sorry for the trouble! Unfortunately, I'm not seeing anything at all like that in my own installation, using 10.13.4 and 7.0BETA-5. I'm able to hide 1Password using either ⌘H or the menu item. Also, when locked, 1Password should always display the Master Password entry field; there shouldn't be a time when that's NOT the case. Can you both please try restarting your Macs, and see if you can reproduce this problem consistently? Let us know what you discover! :)

Gilles9

unfortunately it is not consistent, it just happened a minute ago
after a recent restart
cannot see (yet) what sequence creates this
( my issue is, the Finder's Menu bar 1P icon gets stuck blue and somehow frozen, stuck blue and inactive; I have to use the icon in Safari to launch the 1P application to fix this...the only consistent thing is it only happens when Safari is running ( of course... you could say )...maybe it interferes with Safari's passwords, which sometimes pops up the password suggestion

Anyways, if I find the pattern to recreate this consistenly I'll advise here

Lars

@Gilles9 - thanks for keeping us up-to-date on this. :)

Gilles9

I am on this very page
If I click on the 1P icon ( Finder's menu bar ) about 4 times ( waiting a second in between clicks, and maybe clicking in Safari's windows, it finally freezes blue, can't say for sure but it seems it is when clicking on the side ( circle) of the icon
I coud repruce a few times before I started typing this answer, so it was this page in view only

Lars

@Gilles9 - Is your copy of 1Password 7 unlocked when you're doing this? Because when I do that same thing, I get the expected mini window. Even if 1Password were locked, you should still see the unlock screen. You're not seeing either one of those things during those first four clicks?

Thomas_U

In the last hour I did several restarts and tried out different settings. Before the last restart I cleaned out all caches (using Cocktail.app) and quit almost all other applications and menu-items.

Result: There is no pattern. No matter if Safari is open or not, no matter if 1P7beta5 is unlocked or not, sometimes the 1P-mini menu-icon just turns and stays blue, sometimes the panel appears.

Is there any log file I could send you to find out what happens?

1Password Version: 1Password 7 Version 7.0.BETA-5 (70000005) AgileBit
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: AgileBits

Gilles9

@Lars
yes unlocked, through the clicks all behave normally, locked or not, until it freezes on blue
that is all I can see
no definitive patterns ( of course normallly one does not click on the icon for nothing ) but it happens randomly

Lars

@Thomas_U - if you get the crash reporting window, send it in -- and use the same email address you used to register for this forum. I'd like to ask you to create a diagnostics report from your Mac:

https://support.1password.com/diagnostics/?mac

Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

[#QYX-82934-262]

This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

For anyone else reading, please note: this ID is for @Thomas_U only. If you’re experiencing the same issue and need help, please ask us for your own ID.

ref: QYX-82934-262

Thomas_U

@Lars: Can do but I don´t yet understand where to send the report. support@agilebits.com ?

edit: OK, found the info, report has been sent. Before creating the report I checked that 1P was unlocked and the icon was blue and not responding.

Lars

@Thomas_U - thanks! Someone will be with you shortly; let's keep the conversation going over there. :)

Thomas_U

update: problem persists in beta 7. @Lars: So far nobody contacted me...

sidenote: 1P updater crashes when clicking "Check for Updates...", it also crashed after finishing update beta 7.

Thomas_U

correction: not beta 7 but beta 6!

Another observation:

1P is open but locked and in the background. I click on the menubar icon and it just turns blue, I leave the mouse-pointer there, I switch to 1P.app by command-Tab: Now the 1Pmini-unlock-window suddenly shows but not the app-window.

This could be a hint that all this is connected to window-handling/-management.

Also: Command-H and "Hide 1Password" from the menu still does not work in beta 6.

Thomas_U

I just read in an - unrelated - blogpost that Apple made some substantial changes to the window-server in the macOS 10.13.4 update. Maybe that´s the cause of our problem.

Lars

@Thomas_U - looks like my colleague littlebobbytables has replied to your email; let's keep the conversation going over there, as this is likely to get specific to your individual setup and thus details probably shouldn't be on this public forum. Thanks! :)

Thomas_U

I am happy to report that my issues seem to be resolved in 1P7 beta 10, at least they have not shown since May 1st.

kind regards

       Thomas_U

Absolute

I still get this problem, in that I click on 1P-mini and it turns Blue but nothing happens, no access to logins etc.
This only seems to happen when in Safari. After a while the mini responds and lets me use my logins again.
I'm on Version 7.0.BETA-10 (70000010)
I've just some more tests and it seems that it takes at least 3 seconds before the mini menu shows my vault data

AGAlumB

@Thomas_U: Thanks for letting us know! I'm glad the latest beta has helped you. :)

AGAlumB

@Mike of Oxford: I'm sorry you're still having some trouble though. We're working on some things that will help, hopefully not too far away in a future beta update. Thanks for hanging in there, and for participating in the beta! :)