Windows is nearly fully transparent

pawelpabich

Hi,

Today I tried to open 1Password and it opened as a nearly fully transparent window. I had to kill several times and then it came back with a message that upgraded itself to 6.8.534.

Regards,

Pawel

---

1Password Version: 6.8.534
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Family

Greg

Hi there @pawelpabich,

Thank you for reporting this! I have seen this issue before, so could you please specify:

1) What kind of GPU you have on this PC? Please make sure that you are running the latest drivers available for your GPU and check if the issue remains.

2) The exact version of Windows 10. Are you running Windows 10 Fall Creators Update?

Thanks in advance!

Cheers,
Greg

ref: NTX-35238-838

pawelpabich

Hi,

I'm running latest version of Win 10 and latest drivers.

1)
2)

Greg

Hi @pawelpabich,

Thank you for the additional info! That is quite strange.

Could you please try rebooting into Safe Mode with Networking to see if 1Password opens up normally?

Additionally, please try to install 1Password 7 Beta for Windows and check, if the issue remains with it. Thanks! :+1:

Cheers,
Greg

pawelpabich

Hi Greg,

I couldn't reproduce it. It happened just this one time. Re v7 I will wait when it RTMs :).

Regards,

Pawel

bundtkate

@pawelpabich: I'm glad it seems to have been a one-off for the moment, but do let us know if it pops up again! :chuffed: