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Version 7 Crashes After Entering Master Password

1Douglas
1Douglas
Community Member
edited April 2023 in 1Password 3 – 7 for Mac

Hi.

After opening and then entering my master password, the app immediately crashes and closes. After reopening the app and entering the master password again, the app remains open without further problems.

This occurs every time I open the app from being "quit".

Also, can you bring back the lock icon, as it is much easier to use than the drop down menu.

Regards,
Douglas

1Password Version: 7
Extension Version: latest
OS Version: latest
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @1Douglas

    Thanks for the report. Have you been sending in crash logs when this happens? Have you sent us a diagnostic report yet (if not please do so: instructions)?

    We don’t currently have plans to add a lock button to the UI, but the keyboard shortcut may be helpful (thread).

    Ben

  • 1Douglas
    1Douglas
    Community Member

    Yes, I do send crash reports.

    Also, recently I noticed, that after the app crashes and closes, I can still right click on any page requiring credentials and enter my password/username via 1Password. I have not yet re-entered my master password.

    1. Right click on any empty fill in field.
    2. The mac pop up menu appears.
    3. I choose 1Password.
    4. It gives me the regular 1Password pop up menu.
    5. I choose the appropriate login credentials.
    6. 1Password fills automatically.
    7. All this happens while app is closed.

    I only have version 7 installed.

    Regards,
    Douglas

  • Ben
    Ben

    Thanks Douglas. I'm not seeing a diagnostic report in our inbox from you. Could you please send one if you haven't yet? Please post the Support ID you receive when you do so.

    Thanks.

    Ben

This discussion has been closed.