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QR Code Setup not working

RyanPoirier
RyanPoirier
Community Member
edited April 2023 in 1Password 3 – 7 for Mac

I'm trying to set up a Mac with my new 1P 7 account via the QR code thing. Instead of auto-filling in the details to my existing account after scanning the code, it takes me to the "Let's get started" trial screen which asks for an email address.

I tried the QR code from another mac, and from my iPhone; both are running the most current software. From the Mac, I used a screenshot of the code and shared it with the target mac via Apple Remote Desktop. When this failed, I wondered if this was by design, so I tried the iPhone, using the iMac's web camera, only to get the same result.

This worked for me just a few weeks ago.

1Password Version: 7b10
Extension Version: Not Provided
OS Version: 10.13.4+
Sync Type: 1password.com

Comments

  • RyanPoirier
    RyanPoirier
    Community Member

    Update:

    I was able to work around the problem by adding my old dropbox vault for initial setup, and then adding the 1p.com account after. The QR code worked for this second method. Then I deleted the old dropbox vault.

  • Ben
    Ben

    Hi @RyanPoirier

    I was able to reproduce this issue. Thanks for the report. I've filed a bug for our team to investigate further.

    Ben

    ref: apple-998

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