Latest Beta Version Safari Extension Unusable

amocko

Because previous versions were already unreliably invoked by the hotkey and the right-click contextual menu option was removed, I had to resort to putting 1Password back into my toolbar. However even that's not functioning anymore in the latest beta. For a period of time clicking the extension was simply opening the full app, but now that's stopped too. I've restarted Safari and 1Password. The only time I'm successfully able to envoke the extension is if I enable and disable it from Safari's preferences, but that still doesn't fill the login, and it stops working as soon as I navigate to a new page.

Hopefully I'm not the only one experiencing this and a fix comes soon.

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1Password Version: 7.0.BETA-10 (70000010)
Extension Version: 7.0.BETA-10
OS Version: 10.13.5 Beta (17F45c)
Sync Type: iCloud

ngocphamm

This has happened for me since the beta, until the latest version I just installed few minutes ago, beta 10.

It works everywhere else, but if Safari is in focus, it refuses to work. Only when I click the 1Password button in the toolbar of Safari, the 1Password Mini starts working. However, it might not work again after a while. It's random to my knowledge.

This is very annoying to me, and I can see that there're probably several people having similar/same issues.

-- Ngoc

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1Password Version: 7 beta 10
Extension Version: 7 beta 10
OS Version: 10.13.4
Sync Type: Not Provided

AGAlumB

@ngocphamm: Restart Safari. Especially after an update, the Safari app extension will need to update fully as well. Also, try clicking the toolbar button to activate it. That should do the trick, but let me know either way.

ngocphamm

I did restart Safari after 1Password update. The issue comes back from time to time, still, even if I click the toolbar button to activate it. That's just not how it worked before.

elDub

I'm also having major issues using the browser extension and the menu-bar extension. I can't get the CMD-\ keystroke to work at all, and clicking the Safari toolbar icon only works some of the time, and there is a very strange interaction between the toolbar icon and the menu-bar extension as the menu-bar extension doesn't seem to work at all and must be "cleared" by clicking the Safari toolbar icon.

elDub

I agree... restarting Safari works for maybe the first or second attempt afterward, but then it becomes unusable again. I even rebooted the computer to see if there was some residual background agent running... it still happens.

Ben

Hi foks,

I’m sorry to hear about the trouble here. I'm having some trouble reproducing this issue. I'm running 10.13.4 with Safari 11.1 and 1Password 7 beta 10. I have yet to encounter a situation where I've tried unsuccessfully to use the 1Password keyboard shortcut or the toolbar icon. I'll keep trying. In the mean time could you please let me know if there seems to be anything specific that triggers this difficulty?

Ben

jpinnix

I am also having trouble with the latest extension.

• Safari Technology Preview (Safari 11.2, WebKit 13606.1.13.2)
• 1Password 7 beta 10
• macOS 10.13.5

When I click on the 1P button in Safari 11.2 it opens Safari 11.1. If I have both Safari 11.1 and 11.2 open, clicking on the toolbar button opens 1P in 11.1. This behavior began with beta 10.

JBB

Agreed, the issue got much worse in the current beta. The hotkeys don't work most of the time, and the extension button only works sometimes as well.

Ben

Thanks folks. I've filed a bug report to track this issue. We'll update this thread if we need further information and/or when we have further information.

Ben

ref: apple-1002

iamecho

Also still having this issue. Cmd-/ only working half the time, and open & fill is getting worse for me. 25% success rate at best.
Safari 11.1 / Apple 10.13.4 / Version 7.0.BETA-10 (70000010)

Ben

Thanks for the reports folks. I've heard back from development on this and they are working on a solution. It is going to involve completely re-tooling the extension, so I'm not sure when it'll be available, but before 7.0.

Ben

iamecho

@Ben That sounds like a big deal! Thanks for being on top of this as always.

jpinnix

Is it possible to get the beta 9 extension back? Or a beta 10.1 that reverts some aspects of this? Basically, just wondering how to proceed without a working extension.

Ben

Don't use Safari?

I'm kidding. Sort of. :) You could re-install beta-9 and use that when not specifically testing something related to a newer version. You'd need to install 1Password 7 for Mac beta 9 (not just the extension). It isn't possible to use a different version of the extension than the app because the extension is part of the app now.

Ben

jpinnix

@Ben Ha! Okay. I've been considering using FF as my daily driver anyways.

Ben

I've been rocking Firefox Nightly as my primary browser and it has served me well. :)

Ben

Phil7

I also have this issue. 1Password note completes the fields since beta 10.

Safari 11.1 / Apple 10.13.4 / Version 7.0.BETA-10 (70000010)

mdvzo

I also have the same issue since upgrading to 1Password Beta 10. It happened on occasion with Beta 9 but this is almost unusable now and may go back to 1P6.

PhilipRoy

Yep, having the same issue with Beta-10 and Safari. I'm not moving to FF sorry.

Phil

GSon

At the biginning of the beta period, I had the probelm of the Safari extension not functioning, but I was told to reinstall 1Password, and after a number of attempts, the problem went away. But now it is back, and I see that other people have the problem, too. Can sombody remind me where to download the latest beta, so that I can try to reinstall it?
Best wishes,

Stephen_C

You can download the latest beta from here. However, that may not solve your problem.

Stephen

Ben

@PhilipRoy I was (mostly) joking about not using Safari.

Ben

nils_enevoldsen

Here's a screencast of the sort of thing that's happening to me. Is this what others experience? (It can be fixed by disabling and reenabling the extension in Safari preferences.)

elDub

@nils_enevoldsen: Watching your video made me realize that I too use Spaces, and a lot of them. @Ben, when you try and reproduce the issues, are you using Spaces as well?

nils_enevoldsen

I'll point to 1Password Safari extension causes Spaces switching as a possibly related issue. I wonder if it will also be fixed by the re-tooling that @Ben mentioned.

Ben

I’m not personally a big user of spaces but we’ll certainly keep that in mind as we work through this and related issues.

Ben

Gilles9

I do not use Spaces
but this behavior is regular ( and randomly ) with Safari
enough to say 1Pbeta 7 is not working

Ben

Thanks for the feedback, @Gilles9.

Ben

mdvzo

I rebooted my machine and have not had the problem all day and have not had to restart 1Password 7 yet. Not to say it is totally fixed quite yet but it is looking pretty good.

Ben

Good to hear, @mdvzo. Thanks for the information.

Ben