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1Password 7 Beta for Windows setup fails if secret key is manually typed

mrbubbles02
mrbubbles02
Community Member
edited April 2023 in 1Password 7 for Windows

I tried adding my 1password.com family account to the 1P 7 beta for Windows and discovered that if I typed out my secret key manually, setup failed claiming incorrect email/key/password combination. I copy-pasted the same account URL into my browser and copied the same key into the browser and it logged in just fine.

I re-typed my password several times, so I'm sure it wasn't a typo causing the issue.

1Password Version: 7.0.543
Extension Version: Not Provided
OS Version: Windows 10 v1803
Sync Type: 1Password

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mrbubbles02: Are you certain it was the Secret Key that was the problem? The error won't be able to tell you. Did you maybe make a change to your account that invalidated one or more of the credentials you'd been using? There have been issues with QR codes in the past though. Were you by any chance using that to populate your credentials?

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