7.0.BETA-18 Crashes Upon Logging In

luisv

I just installed v7 beta and purchased a license. Every time I enter my password to unlock the macOS app or try to use the browser extension (Chrome or FireFox), it crashes. For good measure, I rebooted my Mac, but the issue persists.

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1Password Version: 7.0.BETA-18 (70000018)
Extension Version: 4.7.1.90
OS Version: macOS 10.13.4
Sync Type: iCloud

AGAlumB

@luisv: Thanks for reaching out. I’m sorry for the trouble! It sounds like something is simply damaged on your machine. Please do the following:

1. Quit 1Password completely — Command Option Control Q
2. Remove the 1Password extension from your browsers
3. Drag all copies of the 1Password app to the Trash
4. Restart your Mac
5. Install a fresh copy of the app: https://app-updates.agilebits.com/product_history/OPM7
6. install the extension: https://1password.com/browsers/

That should do the trick. Let me know how it turns out!

luisv

Will I loose my stored passwords?

Lars

@luisv - No. Your passwords are stored in your ~/Library folder, so you can un/re-install the app itself (and the extensions) all day long without affecting your data. Let us know how it goes! :)

luisv

Great, thanks for the reply @Lars I deleted the app, removed the extensions and rebooted, reinstalled the beta and same issue, so I ran through the same steps a second time and upon installation, it prompted me that a newer verison is available that isn't beta, so I installed that version and I'm able to open and view my passwords now. So... I'm good to go! Thanks!

Ben

Glad to hear the final release has resolved this issue for you. :)

Ben