Filling not working at all

manski

Just wanted to give 1Password 7 beta on Mac a try - but it somehow filling doesn't work at all.

It tried multiple websites (incl. GitHub) but filling doesn't work. When I press Cmd+#, just nothing happens.

It doesn't work with Firefox (60) or Chrome (66).

When I click the 1Password icon in the browser bar, a window appears that properly shows the login for the correct site - but even clicking "Fill" on that item doesn't do anything.

I've already tried resetting 1Password (via menu "Help" -> "Troubleshooting" -> "Reset all 1Password data") - didn't help.

I also restarted my Mac afterwards, but this also didn't fix the problem.

I also tried to have a look at the 1Password extension helper log - but when I select the menu item (also under "Help" -> "Troubleshooting") just nothing happens; no log is opening.

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1Password Version: 7 beta 18 (Mac)
Extension Version: 4.7.1.90
OS Version: macOS 10.13.4
Sync Type: Dropbox

manski

1Password just updated itself to beta 19. Still not working.

manski

Found that there is a 1Password log. Here's what's it saying when I restart the 1Password helper (which doesn't fix the problem):

Tue May 22 17:32:37 2018| 70000019 [XPC:(Main Thread):<OPBrowserHelperConnection: 0x600000091b20>] S restart | Restarting 1Password...

Tue May 22 17:32:37 2018| 70000019 [XPC:(Main Thread):<OPBrowserHelperConnection: 0x600000091b20>] S connect | Connecting to helper
Tue May 22 17:32:37 2018| 70000019 [XPC:(Main Thread):<OPBrowserHelperConnection: 0x600000091b20>] W _performConnect | XPC connection already exists, ignoring another connection request.
Tue May 22 17:32:37 2018| 70000019 [XPC:(Main Thread):<OPBrowserHelperConnection: 0x600000091b20>] S connect | Connecting to helper
Tue May 22 17:32:37 2018| 70000019 [XPC:(Main Thread):<OPBrowserHelperConnection: 0x600000091b20>] W _performConnect | XPC connection already exists, ignoring another connection request.

manski

Still not working - not even with the final release. :(

Reverting back to 1Password 6.

rudy

@manski,

in your use of 7, did you have a 1Password.com account present or a 1Password 7 license?

Rudy

manski

Well, actually I don't. This could actually be the problem :)

But I think this should then be displayed somewhere, right? Instead of just not doing anything?

And shouldn't I get a (30 days) trial?

rudy

@manski,

Does it say read-only at the top right corner of the window? 7.0.1 will put up a buy window when you attempt to fill in an unlicensed scenario.

Rudy

manski

@rudy Indeed it does - at least in the main window - but not in 1Password mini. Maybe it should be added to the mini as well - instead of just not doing anything in this case.

Does this mean I don't get a trial period? I would like to evaluate 1Password 7 before buying it.

Btw.: I updated to 7.0.1.

rudy

@manski,

In 7.0.2 it should present the window when attempting to fill.

Under 1Password 7 the trial is only available as the 1Password.com subscription trial.

Rudy