am going around in circles! need help over the phone due to Alzheimers.
phone .
Thanks
Jeff
[Private information removed from topic by moderator ~thightower. Please do not post sensitive on this public forum]
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:Need help trying to get new password up and running; am going around in circles! need help over the phone if at all posible due to Alzheimers issues. 210-8571737
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Sorry guys, but I'm at my wits end on trying to get a new Password for my 1Password. Keep running into roadblocks
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The staff should be along to help you soon.
Please do not post sensitive information to this public forum.
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@Jeffs333: Thanks for reaching out. I’m sorry that you're having trouble. I'm not completely certain what you need help with, but if you mean that you have forgotten your password, that is not something we can "reset" for you: AgileBits has neither access to your 1Password data nor the Master Password used to secure it. However, please try the tips in this guide as they may help you gain access again:
https://support.1password.com/forgot-master-password/
You can try as many times as you want. You won’t be “locked out”, but you will not be able to access your data unless you can enter the required Master Password correctly.
If you need help with something else though, unfortunately without any information it's hard to help. Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:
Find your version
The more information you can give, the better. Thanks in advance! :)
ref: EGG-78218-868
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