V7 .0.558 1Password crashes after authentication

wysscho

Hi,
Since the automatic update to 7.0.558 1Password crashes after authentication.

Windows 10 64 bits.
Same problem after reboot the PC.

Christian

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1Password Version: 7.0.558
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

vealpool

Try to delete 1P completely:
https://support.1password.com/uninstall-1password/

Download the Final Version under "Get the Apps" again and do a fresh reinstall.

If you use the Standalone Version, safe your Vault.

KChris

Hi,
the same problem with my PC. I use Windows 7 professional. The App never started. Always when I want to start it the Windows replies "Doesn't work, App has to be shut down." I deleted the App several times and installed it several times, but it is always the same.
Best

MikeT

Hi guys,

@wysscho / @KChris:
I'm sorry that you're having crashing issues, no one should have to delete anything to fix the issue, don't do this but email us first. Please email us your crash reports with this guide along with your forum username at support+windows@agilebits.com, so we can get this fixed for you.

wysscho

Hi,
I e-mailed the crash report

Greg

Hi @wysscho,

I have found your report on our side. We will take a look at get back to you via email as soon as possible. Thanks! :+1:

ref: JZB-42697-756