Installation Error on Windows 7

Hi I am trying to install 1Password7 for Win on my Win 7 system (64bit) but I get this error when I run the installer: "1password for windows desktop has stopped working". It happens after I press Install in the ehm installer. And it seems that installation never finishes. I do not have a new folder on my system in Program Files or anything. The popups seem to stop coming if I disable the browser extensions.

The version I tried to install is 1PasswordSetup-7.0.558.exe. I have running on my system 1Password4 4.6.2.626.


1Password Version: 7.0.558
Extension Version: 4.7.1.90 Chrome, 4.7.0.90 FF
OS Version: W7 Professional 6.1 build 7601 SP1
Sync Type: Dropbox

Comments

  • Hi @kathym,

    Thanks for reporting this.

    Can you uninstall 1Password 4, reboot, and then see if 1Password works. It is not possible for both 1Password 4 and 7 to co-exist while using the 1Password extension. We're planning to add the ability to remove 1Password 4 when installing 1Password 7 later this year.

  • kathym
    kathym
    Community Member

    I never got the 1Password 7 version properly installed. Before but what I did just now was deinstall 1Password 4, reboot and try to install 1Password 7. I get the same error. I have to click the error message twice for it to go away. And then it pops up again a few seconds later

  • Greg
    Greg
    1Password Alumni

    Hi @kathym,

    Thank you for the screenshot! That is quite strange.

    Do you happen to use an AV/anti-malware software on this computer?

    Additionally, please try to download and install the latest .NET Framework, and check if the installation works for you after that. Thanks!

    Cheers,
    Greg

  • kathym
    kathym
    Community Member

    The new .Net Framework did the trick. Thanks guys for helping me out. Nice that I can still buy a one-off license as well. And now the Windows version looks smexy too!

  • Greg
    Greg
    1Password Alumni

    Hi @kathym,

    Fantastic news! :chuffed: I am glad to hear that it helped. I hope you will like 1Password 7 for Windows, but please feel free to reach out to us anytime, we are always here for you.

    Cheers,
    Greg

This discussion has been closed.