1Password7 - "Windows Hello" option greyed out and not working

Alex_B

1Password7 version 7.0.558 on Windows 10 x64 1803 Enterprise, latest patchlevel

"Windows Hello" activated on PC, fingerprint reader working fine with Windows 10

1Password7 Security Option for "Windoiws Hello" is greyed out, greyed switch is set to "On"

Neither "Windows Hello" icon does appear on 1Password7 logon screen nor fingerprint reader shows any reaction on 1Password7

I have parsed your forum and followed several suggestions, but no change, unfortunately...

Many thanks for any help - Alexander

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1Password Version: 7.0.558
Extension Version: 4.7.1.90
OS Version: Windows 10 x64 1803 Enterprise
Sync Type: 1password.com

Greg

Hi @Alex_B,

Thank you for getting in touch! :+1:

If you unlock 1Password 7 with your Master Password first, does Windows Hello option appear after that? If it doesn't, please to create a Diagnostics Report from your PC, so we could take a closer look at your current setup.

Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com, but please do not post your Diagnostic Report in the forums.

Do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. You should also receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report. :)

Cheers,
Greg

ref: BND-52959-957

spoirier

I am having the very same problem. Was there any solution?

Regards,
Steve
1Password v7.2.576

bundtkate

Hey, @spoirier! Based on some context clues, I believe I recently replied to your e-mail about this same topic. If I'm right, we can continue the conversation there so we're not talking in two different places, but if I'm guessing wrong, let me know! :+1: