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Blank Popups for 1Password

gwaki
gwaki
Community Member
in 1Password 7 for Windows

When I try to save a login, generate a password, view the About window, view the console etc.. the window popups blank and I cant tell what i am doing in it. Example screenshots:

1Password Version: 7.0.558
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • bundtkate
    bundtkate

    @gwaki: So sorry for the trouble! We've seen a fair bit of this since Windows April 2018 Update started rolling out. Thus far all instances have been related to issues with the updated graphics drivers, usually Intel. This isn't something we can correct. It's a bug in the drivers themselves which is causing WPF UI, like that used in 1Password, to fail to render. Ultimately, the driver developers will need to correct this, but! We've found that uninstalling your graphics drivers, rebooting your PC and allowing Windows to install them again can help. Give that a try and hopefully things will start rendering properly. :+1:

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