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Cannot sign in to My Account

Bob_James
Bob_James
Community Member
in 1Password 7 for Windows

I can not sign into My Account at https://my.1password.com/signin/ since it requires a Secret Key. I have a standalone license which does not require a Secret Key.

If you purchased 1Password as a standalone app without a membership, then you don’t have a Secret Key

1Password Version: 7.0.558
Extension Version: 4.7.1.90
OS Version: Win 10
Sync Type: Dropbox

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @Bob_James,

    Sorry for the confusion!

    The sign into an account option (with Secret Key and Sign-in address and QR code) at 1Password.com or in 1Password apps is strictly for users that have signed up for the new subscription plan. If you purchased a standalone license for 1Password 7, you didn't get an account with the new service. What you have is a standalone license, which you can use with a local vault in 1Password 7 app on your Windows PC. Since your data is stored locally, you won't be able to access it via web interface in the browser.

    Please let me know if it helps and clarifies this situation. Thanks! :+1:

    Cheers,
    Greg

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