Stopped Syncing and now won't
Hi there, been using the software for a while, a colleague of mine made a change and I went to look for it and couldn't find it, other colleagues could, I shut the software down and re-ran and still nothing, I made a test change and I "offline changes" stayed on screen whereas normally it vanishes after a few seconds. I've reinstalled the software, signed out and back into the account and still no sync, when I start 1password up now its empty, it works fine on my phone and on the web so it's only the Windows version thats being problematic.
1Password Version: 7.1.567
Extension Version: Not Provided
OS Version: Windows 10 Pro
Sync Type: Not Provided
Comments
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@RogueJames please send us Diagnostics Report so we can figure out what's happening. It could be a number of reasons, like network, proxy, vpn, antivirus... Diagnostics Report will tell us the truth.
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Hi there, I've generated the report, how do I submit it?
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Hi @RogueJames,
Please email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.
Let us know here when you've sent it, so we can confirm we got the email.
Thanks!
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