Edge Extension installed and enabled but not functioning

JBerls

Hi. I installed 1Password on my Windows laptop in the last week. Chrome extension and desktop app work correctly. But Edge extension shows as installed and enabled, but the icon is gray and doesn't do anything. I've tried uninstalling and reinstalling twice, same result. Version 7.1.567. Right clicking the gray icon and selecting Manage opens 1Password setup window, which shows the extension as On. Tried flipping the switch a couple of times as well with no result.

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1Password Version: 7.1.567
Extension Version: 7.1.565
OS Version: Windows 10.0.17134
Sync Type: 1Password

MikeT

Hi @JBeris,

Thanks for reporting this.

Did you already reboot your computer at any point when that happened to see if it helps?

When you flipped the switch, did you also close and exit Edge, wait a few seconds and then open it?

1Password extension doesn't have its own UI or data, it connects to the running local 1Password program, so it can take a second before it does anything after the initial Edge opening because of security checks we run.

Try this:

1. Reboot your computer, don't open Edge yet
2. Open the main 1Password program (just to test this), unlock
3. Open Edge and wait about 5 seconds, see if 1Password icon becomes black (means ready) and then click on it, does 1Password work?

What about other browsers like Firefox or Chrome?

lenworth

The extension does not work for me either. It is black and not greyed out but when you click it nothing happens. The extension for Firefox and Chrome works fine. I am using a fully updated Windows 10 64bit.

Greg

Hi @lenworth,

Thank you for chipping in! Have you tried to take the steps Mike provided above? Does the issue remain?
Additionally, please try rebooting into Safe Mode with Networking and see how 1Password extension for Edge behaves in there. Thanks!

++
Greg

cvvorous

This happened pretty regularly for me when I was testing using Edge as my default browser. I couldn't figure out a specific sequence of activities to reproduce it so I didn't report it.

MikeT

Hi @cvvorous,

If you see it again, please do let us know. We are not aware of these behaviors nor do we see it.

We do know that sleeping and waking up from hibernation with Edge running can cause this issue and the only way around it is to terminate both Edge and 1Password processes to restart it.

cvvorous

@MikeT

I definitely will - I ended up giving up on Edge because I kept having issues with extensions (not just 1password) just randomly turning off and needing to be reinstalled. If I give it a try again, I'll reach out to support with diagnostic info. I did have some crash info about 1password and edge in reliability info, but it was just the terse stuff from event viewer.

Here that is in case it helps (this is from the end of June when I gave up on Edge):
Faulting application name: 1Password.exe, version: 7.1.567.0, time stamp: 0x5b1e99e2
Faulting module name: KERNELBASE.dll, version: 10.0.17134.112, time stamp: 0xc863c6f9

MikeT

Hi @cvvorous,

Are you using Windows 10 Insider builds? If yes, it's a known issue there that affects any random extension. We keep nudging them about it but so far, they haven't replied back. Keep upvoting the issue in Feedback Hub.

Unfortunately, there isn't any useful diagnostic information available for UWP and Edge apps. It drives us nuts.

cvvorous

@MikeT Nope, just tracking standard releases on both my machines (had the same issue on both)

MikeT

Hi @cvvorous,

Huh, that's odd. Have you tried resetting Edge entirely? It helped me once before.

cvvorous

@MikeT yeah, I had to do a full reset of Edge because bookmark sync was broken for my account. I wanna like Microsoft stuff, but there's always something screwy going on, haha

MikeT

Yea, I can't comment much but let's just say most of the folks on the 1Password for Windows engineering team are balding or bald from tearing our hairs out due to Windows....stuff.