1Password > Preference tab missing

BobArch2

2018.06.16 I moved from a 4+ year license (v4) to the subscription model v7 using 1Password.com - 30 trial version (US$). About a week and half later I post a Support request [#NNH-94968-926] about my subscription account. One of the suggestions by Trake was to open up an account under 1Password.ca which I did. That way, my annual subscription would be paid via CAD$ and not US$.

I copied my 1Password.com library over to 1Password.ca and everything was fine. After confirming that all my Accounts were in the 1Password.ca vault I tried removing the 1Password.com vault with the described procedure. The procedure was decribed as ...

****5. Confirm your data now exists in the Personal vault of your 1Password.ca account and then remove the 1Password.com account from the app:
o Open and unlock 1Password.
o In the top menubar, click 1Password > Preferences > Accounts.
o Select your 1Password.com account and press the "-" button to remove it****.

No such feature exists.

At that point, I logged into my account via the browser and close the subscription ... thinking that might remove the vault. No go. Initially I was reluctant to delete the .com account but after a few hours, with faint of heart I deleted the .com account. Everything was fine but the vault still existed in the app. This morning when I booted up the system and logged into 1Password a RED warning appeared to advise that my account (the .com one) had been deleted and I better talk to my administrator! :-) Regardless, the vault is gone from the app so all is well.

Meaning the main purpose of this missile is to ask ... "What happened to the Preferences tab?"

Cheers,

Bob

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1Password Version: 7.1.567
Extension Version: 4.7.2.90
OS Version: Win10 Pro 1803 Build 17134.112
Sync Type: 1Password.ca

Greg

Hi @BobArch2,

I am terribly sorry for the confusion!

I checked your support request on our side and it seems that we sent you the instructions for 1Password for Mac, not 1Password for Windows. The steps are different there.

If you can sign in to your 1Password.ca account in the browser now, and have all of your data there, please try to do the following:

1. Open Windows File Explorer and enter the following in the address bar: %LOCALAPPDATA%\1Password
2. Rename data folder to backup-data
3. Open 1Password and sign in to your new 1Password.ca account.

Once these steps are complete, you should have only one of your accounts in 1Password 7 app. Let me know how it goes. Thanks! :+1:

Cheers,
Greg

ref: NNH-94968-926

BobArch2

@Greg Thanks for the feedback ... but encountered some issues.

When I first attempted to rename the data folder to backup-data the system advised that the file was opened in another application.

• I first copied the data folder and named it backup2-data under the 1Password folder.
• Then went into the Task Manager and killed the 1Password 32 bit app that was running.
• Went back to the 1Password folder and deleted the data folder.
• Rebooted the system.
• Tried opening up the 1Password app and was presented with this ...

Note that it is like starting all over again and with 1Password.com and not the desired 1Password.ca.

• Went back into the 1Password folder under my User account and a new data folder had been created with only one item whereas the backup2-data folder had two.
• Opened up Task Manager and again killed the 1Password 32 bit App that was running.
• Back into the 1Password User account, deleted the data folder and renamed backup2-data to data and rebooted the system.
• After the reboot, calling up the 1Password App did not display the Trial message and my 1Password.ca items were all there.

Bottomline ... everything is fine! Ain't gonna do that again. 8-)

MikeT

Hi @BobArch2,

Everything you saw is perfectly normal, Greg forgot to mention that you must exit 1Password program before you do anything via 1Password menu > Exit. Otherwise, the data folder cannot be renamed as 1Password is using it.

There is no country-specific setting in 1Password itself, signing into 1Password.ca is the same process as 1Password.com. We'll look at changing it to something else like Sign in to your 1Password account instead.

If you can unlock 1Password, all you need to do is sign out of the first account by going to the Accounts menu, expand the menu for the original old account (use the secret key field to find the right account as the secret key is unique) and click Sign out. 1Password will then just switch to the new account.