1Password for Windows desktops has stopped working

Yaodiren

Hi guys.
I'm new here from China. My English is not very good, so I try to describe the trouble I have with simple words.
It has been working well for past months, and now it's suddenly out of service, so I tried to uninstall and reinstall it, and it still didn't work.
I tried various versions (6.7.457, 6.8.534, 7.0.558, 7.1.567), but it still as the below picture show.
Hope you can help me solve this problem. Thank you very much.

---

1Password Version: 6.7.457
Extension Version: 4.7.2.90
OS Version: Windows 7
Sync Type: Not Provided

AGAlumB

@Yaodiren: I'm sorry to hear that. Please try the following:

1. Uninstall any versions of 1Password you have
2. Install .Net Framework 4.7.2: https://blogs.msdn.microsoft.com/dotnet/2018/04/30/announcing-the-net-framework-4-7-2/
3. Restart Windows
4. Install the latest version of 1Password: https://1password.com/downloads/

Let me know if that helps!

MikeT

Hi @Yaodiren,

One more thing, are you using a 1Password.com account or a standalone vault?

Yaodiren

@brenty Thank you very much. It works.

Yaodiren

Hi @MikeT, Thank you for the comment. I use 1Password.com account. Now it works. Thank you very much.

Greg

Hi @Yaodiren,

On behalf of Mike and Brenty you are very welcome! :+1: :chuffed:

Please do not hesitate to contact us in the future, we are always ready to help you with 1Password.

Cheers,
Greg

xuyanru

@brenty i have the same problem with @Yaodiren .
i failed to Install .Net Framework 4.7.2: ,i found my computer have already installed .NET Framework 4.5.
what should i do?

Greg

@xuyanru: 1Password 7 for Windows requires at least .NET 4.6.2. Could you please tell me what troubles you have while trying to install .NET Framework 4.7.2? Are you running Windows 7?

Thanks!

++
Greg

xuyanru

@greghoch
please kingly check my attach image

bundtkate

@xuyanru: Based on the error you're seeing and the style of your windows, it looks like you're using Windows 7. As the error message states, .NET 4.7.2 isn't supported on Windows 7, but as Greg mentioned, 1Password just needs 4.6.2 or later. You can find 4.6.2 here:

https://support.microsoft.com/en-us/help/3151800/the-net-framework-4-6-2-offline-installer-for-windows

Give installing that a try and let us know if that gets things sorted for you. :chuffed:

xuyanru

@bundtkate tr
tried to install 4.6.2,still not working.
please see my attach image.
thank you!

Greg

Hi @xuyanru, thank you for the screenshots!

Could you please check Windows update and make sure to install Service Pack 1? You will need to do that before installing .NET Framework. Thank you! :+1:

Cheers,
Greg

AGAlumB

@xuyanru: Indeed, be sure to do all Windows updates. The error indicates that it cannot be installed on the unsupported OS version you're using. But .Net should be available via Windows Update now as well. It will only be offered and installable once you've installed earlier updates though. You won't be able to install any recent version of .Net until you do that.

xuyanru

@bundtkate @brenty @Greg ：problem solved！thanks a lot！

AGAlumB

Excellent! Thanks for the update. You are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're here for you! :chuffed: