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1Password freezes for 5 seconds.

thanhduy79
thanhduy79
Community Member
in 1Password 7 for Windows

When I launch Chrome, click on 1Password extension, type in my password to unlock, then click on the 1Password extension, the extension takes about 20 seconds to appear.

I also noticed when I edit something (like changing a password) in the 1Password Windows app, then click save, 1Password freezes for 5 seconds.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @thanhduy79,

    Sorry for the troubles!

    First of all, could you please specify, are you using a local vault or 1Password account in 1Password on your computer?

    In addition to that, please create a Diagnostics Report from your Windows PC, where you noticed the issue, and attach it to an email message addressed to support+windows@agilebits.com.

    Please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. You should also receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Cheers,
    Greg

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