1Password desktop application does not sync after even weeks of waiting [Unsupported old 6.1 build]

shirabatya

I have build 6.1.30308d. I am waiting while several items are 'pending changes' but never get synced.
I know I have to update my build, and have tried to do so several times and the program downloads but never actually runs the update.
What on earth am I to do?
If I uninstall and reinstall I will loose all my unsynced changes.

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1Password Version: 6.1.3038d
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: ? I have an account that I pay for!
Referrer: forum-search:can't sync

MikeT

Hi @shirabatya,

Thanks for writing in.

Unfortunately, that specific version you're using never got updated in time to get the updater fix from the 1Password 6.3 update, we waited an extra two months to ensure everyone got that update but some didn't. Because of that, your build cannot be updated again as it can't update to 6.3 first before the 7.1 update.

Please email us your 1Password diagnostics report, so we can help you with the next steps; use this guide to generate the report and email it to us at support+windows@1Password.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

shirabatya

Done

MikeT

Hi @shirabatya,

We got the email and will reply to it as soon as possible.

ref: UTG-95851-435