MacOS crashes unlocking 1Password 7 with Touch ID

garyfcampbell
garyfcampbell
Community Member
in Mac

MacOS repeatly crashes unlocking 1Password 7 with Touch ID on a MacBook Pro as soon as I touch the finger print reader key on the key pad.

The mouse is frozen, force quit doesn't work, there is no crash report, I have to power the Mac off to recover, this happens every time. If I cancel and enter the master password it works.

1Password 7
Version 7.1.1 (70101001)
AgileBits Store

Mac OS 10.13.6

Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Boot ROM Version: MBP133.0247.B00

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:MacOS crashes unlocking 1Password 7 with Touch ID

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @garyfcampbell! I'm sorry for the trouble -- that definitely doesn't sound good. In fact, it's such a stark error message that I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#FVV-38362-235]

    This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

    For anyone else reading, please note: this ID is for @garyfcampbell only. If you’re experiencing the same issue and need help, please ask us for your own ID.

    ref: FVV-38362-235

This discussion has been closed.