MacOS repeatly crashes unlocking 1Password 7 with Touch ID on a MacBook Pro as soon as I touch the finger print reader key on the key pad.
The mouse is frozen, force quit doesn't work, there is no crash report, I have to power the Mac off to recover, this happens every time. If I cancel and enter the master password it works.
Version 7.1.1 (70101001)
Mac OS 10.13.6
Model Name: MacBook Pro
Model Identifier: MacBookPro13,3
Processor Name: Intel Core i7
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Boot ROM Version: MBP133.0247.B00
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:MacOS crashes unlocking 1Password 7 with Touch ID
Welcome to the forum, @garyfcampbell! I'm sorry for the trouble -- that definitely doesn't sound good. In fact, it's such a stark error message that I'd like to ask you to create a diagnostics report from your Mac:
Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:
This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.
For anyone else reading, please note: this ID is for @garyfcampbell only. If you’re experiencing the same issue and need help, please ask us for your own ID.