Windows 10 Refresh Problem
I have been using 1Password4 which has been a Chrome add on. Following a Windows 10 Refresh, I have lost all apps, including browsers. I have got most things back to normal but I cannot find a way to get my 1Password Chrome extension to open. I used to click, provide master password and away we go... Now it wants me to set up an account! What should I do?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @Vergelegen,
Thank you for reaching out! I hope your Windows 10 refresh experience is getting better.
It sounds like you download 1Password 7 for Windows installed at the moment. If you have already installed 1Password 4 for Windows, please try to uninstall 1Password 7 and check if the extension connects to 1Password 4 after that. Here is how you can do that:
1) On the Start menu, select Settings.
2) Select System > Apps & features.
3) Find 1Password 7 there and then select Uninstall.1Password extension should connect to 1Password 4 after that. Please let me know how it goes. Thanks in advance!
Cheers,
Greg0 -
Hi Greg
Sorry for the late reply - been on hols. Yes that worked - in fact I had two other !Password apps loaded and I have no idea where they came from. Anyway, I uninstalled them and my 1Password4 is now operational. Many thanks. - Bob0 -
Hi @Vergelegen,
Great news! Thank you for keeping me posted. :)
You should be all set now with 1Password 4 for Windows, but please note that this app is outdated already. We released a new version of 1Password 7 for Windows, which is a new purchase: you can either purchase a license or sign up for a new 1Password account:
1Password 7 for Windows: The Best Ever
If you have other questions, feel free to raise them. Thanks! :+1:
Cheers,
Greg0 -
Thanks, but I have already established with Brenty that my PC is too antiquated for your latest apps.
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Hi @Vergelegen,
That's odd since 1Password 7 runs on Windows just as well as 1Password 4, it should be faster than 1Password 4 in certain cases. I've checked your history with Brenty, there's nothing to suggest it wouldn't run on your PCs.
Just to be clear, 1Password 6 wouldn't be a good fit because it didn't support standalone vaults (and Dropbox) and licenses. 1Password 7 adds support for just that, licenses and standalone vaults, so it then becomes a good fit because of that.
If you ever want to try 1Password 7 or later releases, let us know and we'd be happy to help.
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Thank you for this Mike. I will look at 1 Password 7 and see what it is all about.
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Hi @Vergelegen,
No problem and thanks for giving it a look. If you have any questions, we'd be happy to answer them.
If you use a lot of standalone vaults or attachments, I would recommend waiting for our 1Password 7.3 update before giving it a try, we're optimizing the update for handle large and/or multiple vaults.
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Understood :-)
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@Vergelegen: On behalf of Mike you are very welcome! :+1:
Again, please feel free to contact us anytime, we are always here for you.
Cheers,
Greg0
