Firefox Extension Greyed Out

I'm running 1Password for Windows version 4.6.2.626. I'm having to rebuild my computer so I reinstalled it. It's functioning fine. I'm running Firefox 62.0 on Windows 7 64 bit. I installed the Firefox Extension version 4.7.3.90. I've rebooted, but the icon for 1Password is greyed out, and doesn't function. I saw another thread similar to this, but "Use Native Messaging Protocol" was already selected on mine. I've never had trouble prior to this.


1Password Version: 4.6.2.626
Extension Version: 4.7.3.90
OS Version: Windows 7
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mmcewen: Definitely restart Windows, as it's likely something is just hung up there. But it's also possible that something else you've installed is interfering. Do you have "security" software that could be blocking 1Password Helper from running or connecting to the browser?

  • mmcewen
    mmcewen
    Community Member

    I restarted one more time, and it worked. I had done it several times before. It's all good now. Thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni

    That's great! Glad to hear that all is well again, but we're here if you need us. :)

This discussion has been closed.