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I can't install Chrome extension. it is not recognizing my 1Password for windows

dratchonline
dratchonline
Community Member
in 1Password 4 for Windows

I rebooted my system and 1Password Chrome extension stopped working. I deleted it and tried to install the Chrome extension again and it won't install. I get the following: "1Password extension (desktop app required)". My 1Password for Windows appears to be working but is not being recognized when installing the new Chrome Extension.

1Password Version: 4.6.2.626
Extension Version: Not Provided
OS Version: Windows 10 version 1607 OS build 14393.479
Sync Type: Dropbox
Referrer: forum-search:can't install 1 password for windows

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @dratchonline,

    I moved your thread to 1Password 4 topic, I hope you don't mind. Please try to do the following:

    1) Install 1Password extension for Chrome.
    2) Close Chrome.
    3) Go to 1Password 4 > Help > Advanced and make sure that you have Native Messaging enabled there.
    4) Go to 1Password 4 > Help > Restart 1Password Helper.
    5) Launch Chrome and check if the extension works.

    Cheers,
    Greg

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