Newly purchased windows 1Password7 email license download link inactive.

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Using Outlook 2010. Got the email sent from FastSprings checkout with the link to download the license but the link does not work. So far the $50 for the new license has only bought me several hours of frustration trying to get the software activated. Please help. Will be losing access to family member's computer that I am working on and then the upgrade will have actually broken a working system. How about a license that can be copied and pasted? Couldn't find any help on the forums or knowledge base.


1Password Version: windows 4 and new 7
Extension Version: Not Provided
OS Version: win7 home
Sync Type: dropbox

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  • porter
    porter
    Community Member
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    Never mind. Weird sequence of nearly random clicks after opening email in browser did the trick. Sorry that I can't report the exact sequence.

  • Greg
    Greg
    1Password Alumni
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    Hi @porter,

    I am sorry to hear you bumped into difficulties with our license email! Have you tried opening it in a different email client? Does it behave correctly there?

    Anyway, I am glad to hear you were able to download your license file. Please let me know if you have any other questions, I will be happy to help. Thanks!

    ++
    Greg

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