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I need help with the upgrade to version 7.

theeniesmith
theeniesmith
Community Member
in 1Password 7 for Windows

I am so computer illiterate, that I don't even know what to ask. I upgraded and successful logging in to vault but it just keep saying loading......loading......loading.

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Referrer: forum-search:Help ugrading to version 7

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @theeniesmith,

    Thank you for getting in touch! I have an idea of what is going on with 1Password 7 on your PC, so could you please try to do the following:

    1) Terminate 1Password 7 if it is running by right-clicking on its icon in the notification tray area to select “Exit”.

    2) Click on the start menu and search for services.msc, it should return services. Open it.

    3) Look for a service called CNG Key Isolation and start it:

    4) After that, open 1Password 7, it will show your data now.

    Let me know how it goes. Thank you! :+1:

    Cheers,
    Greg

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